Cebu Pacific has long been synonymous with affordable and budget-friendly air travel in the Philippines. Millions of Filipinos and foreign tourists use Cebu Pacific every year to get to their destinations quickly and cheaply. However, no airline is perfect and travelers may seldom encounter minor inconveniences such as flight delays and cancellations. Should that happen to you, it’s good to know that you can contact the Cebu Pacific hotline and customer service team to get the support and assistance you really need.
Cebu Pacific is the Philippines’ largest airline in terms of passengers. Boasting a fleet of 76 modern aircraft, Cebu Pacific takes you to 36 domestic and 28 international destinations including Manila, Singapore, Bangkok, Seoul, Tokyo, Dubai, Hong Kong, Sydney, and more. Whether you want to hit the beaches of Boracay or go sightseeing in Singapore or visit Hong Kong Disneyland, Cebu Pacific takes you there without burning a hole in your pocket.
It’s really fun to travel especially if you take advantage of Cebu Pacific’s ever-popular piso sales. However, there’s nothing fun about having your flight cancelled or losing your luggage, which are some of the worst nightmares for travelers. Despite having an excellent reputation and track record, Cebu Pacific is sometimes the subject of complaints from customers who are less than happy with their service.
If you’re one of those who are not completely satisfied with Cebu Pacific, you can address your questions and concerns with the Cebu Pacific hotline and customer service team. Or if you need assistance with your bookings, you can talk to a Cebu Pacific customer service representative who can help you with rescheduling or rebooking your tickets.
This guide will discuss the various ways that you can contact the Cebu Pacific hotline and customer service team to get personalized assistance from the company, so let’s get started.
Table of Contents
- Cebu Pacific Domestic Hotline Numbers
- Cebu Pacific International Hotline Numbers
- Cebu Pacific Chat Support on Facebook
- Cebu Pacific Website Chat Support
- Cebu Pacific Twitter Support
- Cebu Pacific Head Office
- Cebu Pacific Domestic Sales Offices
- Cebu Pacific International Sales Offices
- Parting Words
Cebu Pacific Domestic Hotline Numbers
For inquiries and booking assistance, you may call the Cebu Pacific hotline numbers (02) 8702-0888 in Manila, or (032) 230-8888 in Cebu. The Cebu Pacific hotline is available 24 hours a day, 7 days a week.
To call Cebu Pacific hotline using your mobile phone, just remove the prefix 0 attached to the area code, so just dial either (2) 8702-0888 or (32) 230-8888. Read this article to know how to call a landline number using your mobile phone.
Make sure that you have your personal information ready, such as your email address and booking reservation number, if available. Providing the requested information will help Cebu Pacific locate your reservation quickly and resolve your issues faster.
Cebu Pacific International Hotline Numbers
If you are residing outside the Philippines, you may call the following Cebu Pacific hotline numbers to get immediate answers to your queries:
- Australia: +61-2-9119-2956 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- China: +86-400-670-0780 (Open daily from 8 a.m. to 6 p.m., China local time)
- Hong Kong: +852-397-33800 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- Japan: +81-3-4578-1447 (Open daily from 8 a.m. to 6 p.m., Japan local time)
- Singapore: +65-315-80808 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- South Korea: +820-2-6105-2037 (Open Monday to Friday from 8 a.m. to 6 p.m., Korea local time)
Cebu Pacific Chat Support on Facebook
If you prefer to talk to the Cebu Pacific customer service team via online chat, you can do so by chatting with Charlie, Cebu Pacific’s friendly and intelligent chatbot on Facebook.
To start chatting with Charlie, go to the Cebu Pacific official Facebook page and then click the “Send Message” button. You can also click here to go straight to the Messenger chat window.
Click “Get Started” to start interacting with Charlie, and then click “Main Menu” to view your options. Here are some options that are available with Cebu Pacific chat support on Facebook:
- Search and book your flights
- View available destinations
- View travel requirements
- Manage your bookings
- View your itinerary
- Check-in for your flight online
- Check your flight status
- Cancel or rebook your flight
- Redeem your CEB Super Pass
- Check promos and seats on sale
If you wish to chat with a Cebu Pacific customer service agent, go to the “About Charlie” menu and click “How should I ask?” Afterwards, select “Chat with agent.” You will have to provide your email address and other required information to proceed.
To go back to the main menu, simply type “Main Menu” and you will again be presented with several options.
Note: You can request a live chat with a Cebu Pacific customer service agent anytime by typing “Chat with agent” or your particular question or concern. When prompted with several options, select “I have a question” and then click the “Chat with agent” button on the next step.
Cebu Pacific Website Chat Support
Charlie the chatbot is also ready to field your questions and concerns on the Cebu Pacific website itself. Head over to the Cebu Pacific website at cebupacificair.com and then click the chat icon at the bottom-right corner of the screen.
The website chat feature works just like the one on Facebook. You just click the button that is related to your problem or concern (e.g. “Manage my booking”) , and Charlie will provide you with the information and resources that you need.
If Charlie cannot answer your question or help you with your problem, you can request personalized assistance from a live customer service agent by clicking the “Chat with agent” button when it becomes available.
Cebu Pacific Twitter Support
Have a Twitter account? Then tweet the Cebu Pacific official Twitter account @CebuPacificAir and they will promptly reply to any of your concerns.
You can also send them a direct a message (DM) if you wish to contact them privately. You don’t need to follow Cebu Pacific on Twitter in order to tweet or DM them.
Cebu Pacific Head Office
When you have exhausted all your available options online and you still can’t find the solution to your problem, you can drop by the Cebu Pacific head office located at the Cebu Pacific Building, Domestic Airport Road, Pasay City 1301 Philippines. Click here to view the location on Google Maps.
Cebu Pacific Domestic Sales Offices
For any sales-related inquiries, you can visit any of the following Cebu Pacific sales offices in the Philippines. Take note that all transactions including bookings must be done via the Cebu Pacific website or on Facebook Messenger.
- NAIA Terminal 3: Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City (Open daily from 8 a.m. to 5 p.m.)
- Mactan Terminal 1: Mactan Cebu International Airport, Lapu-Lapu Airport Road, Lapu-Lapu City, Cebu (Open daily from 8 a.m. to 5 p.m.)
Cebu Pacific International Sales Offices
- China: Unit 2306-2307 Times Square, 93 Huai Hai Zhong Road, Shanghai, China. Telephone: +86-400-670-0780
- Hong Kong: Room 408-9, 4th Floor, Wing On Plaza, 62 Mody Road, Tsimshatsui East, Kowloon, Hong Kong. Telephone: (852) 5803-3088
- Japan: Nihonbashi Ohedo Building, 7F 2-5-6 Hihonbashi Kayobacho, Chou-Ku, Tokyo, Japan. Telephone: (813) 45781447
- South Korea: RM 907 of President Hotel, 16, Euljiro, Joong-Gu, Seoul, South Korea. Telephone: (822) 6105-2037
Parting Words
There’s no doubt that Cebu Pacific rules the skies as far as low-cost air travel in the Philippines is concerned. Whether you are a seasoned traveler or a first-time tourist, you can be rest assured that you’ll get prompt and immediate assistance from the Cebu Pacific hotline and customer service team should you encounter any problems. Be sure to consult the Cebu Pacific Help Center first to read the frequently asked questions and answers before you reach out to customer support.
Tags: Cebu Pacific
FAQs
How can I talk to agent in Cebu Pacific? ›
To talk to a live agent in Cebu Pacific, dial +6 328 540 0393 /+63 (998) 840-7547 or +1 802 200 9500 Cebu Pacific hotline is available 24/7. You can reach out to Cebu Pacific customer service via call quickly to share your queries or for booking, cancellation, changes, or refunds regarding issues. Q2.
Is Cebu Pacific customer service 24 hours? ›To respond to any concern that customers may have, Customer Care remains open 24 hours a day, 7 days a week.
How do I send a message to Cebu Pacific? ›First of all, search the official website (Cebu Pacific). Click on the 'Contact us' section at the bottom side. You can click on the option Email us. Then compose a mail regarding your query at the Cebu Pacific email address.
How do I call Cebu International? ›(+632)494-7000 to speak with our Customer Service Representatives.
How do I call a Philippine Airlines landline? ›Call our Pal Reservations Hotline (+632) 8855-8888. Visit any Philippine Airlines Ticket Office.
What is the fastest way to reach an airline customer service agent? ›Best phone number: 1-800-882-8880. If you've called the system before, AA will recognize your number and ask you directly what your call is about.
What is an airline customer service agent? ›This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.
Is Philippine Airlines customer service 24 7? ›Information on flight schedule changes is also available through our website, http://www.philippineairlines.com. You may likewise get in touch with our 24-Hour Reservations Hotline at (63-2) 855-8888 for flight updates.
Can I call in flight? ›Though technology and aviation have evolved greatly over the decades, you're still not allowed to make in-flight calls. Let's explore why. Aviation has come a long way over the past few decades. Not only is traveling by plane cheaper and more accessible than ever, but it's also much safer and more comfortable.
How can I refund my Cebu Pacific ticket? ›- Visit the Cebu Pacific website: www.cebupacificair.com. ...
- Enter your flight details: booking code and last name of any passenger. ...
- On the dashboard, find the flight that you want a refund for. ...
- On the next page, you will find four icons. ...
- Choose the passengers for whom you want a refund.
Can I still rebook my flight in Cebu Pacific? ›
Rebook your flight
You can modify your flight – adjusting dates and purchasing add-ons – up to 2 hours before departure through the ”Manage Booking” page. You're good to go after paying for the rebooking fees and fare difference.
Cebu pacific will take around 7-10 working days to refund your flight ticket amount or it provides any wrong details, so it will take six months to refund, If you have booked your flight with a credit card/debit card, it will take less time, whereas if you have booked the ticket by Cash/Cheque, it may take more time.
How do I text an airline? ›You'll need your flight number somewhere in your text messages, whether you've sent that information to someone (even yourself) or it's been sent to you. The flight number must be sent in this format: [Airline] [Flight number], for example, American Airlines 9707.
How do I call an international hotline? ›To call a phone in another country, dial 011, and then the code for the country you are calling, the area or city code, and the phone number. For example, if you are trying to call someone in Brazil (country code 55), in the city of Rio de Janeiro (city code 21), you would dial 011 - 55 - 21 - XXXX-XXXX.
How do I call the Philippines from overseas? ›- First dial 011 - the U.S. exit code.
- Next dial 63 - the Philippines country code.
- Then the area code - 1-4 digits.
- And finally the phone number - 5-7 digits.
How to call a landline phone using your mobile phone. First off, you cannot directly dial a 7-digit or 8-digit landline number from your mobile phone. To do this, you have to add the area code before the landline number on your dialer.
How do I call a toll free number from a landline in the Philippines? ›FAQs About 1800 Numbers in the Philippines
To call a Philippines toll free number from within the country, simply dial the number as you see it (ex. 1-800-XXX-XXXX). To call a Philippines toll free number from outside the country, dial the originating country's exit code followed by the toll free number.
Philippines toll free numbers, also known as 1800 numbers, are business phone lines that allow callers to reach you without being charged.
How do I call a 1 800 number from my cell phone in the Philippines? ›If so, try dialing 1800, then the plus sign (+) and the phone number, without the +63 (e.g. 1800+xxxxxxxx).
What is the best time to call airlines? ›The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.
Why are airline call center wait times so long? ›
Long telephone hold times are the new normal when trying to reach an airline. They shed reservations agents during the pandemic. At American Airlines reservations agents were moved to the airport. And today's travelers - predominantly leisure customers - call the airline more than business travelers did.
What is the best airline customer service? ›JetBlue Airways ranks highest in customer satisfaction in the first/business segment with a score of 878. Alaska Airlines (876) ranks second and Delta Air Lines (862) ranks third.
What is a travel customer service representative? ›Give advice on destinations. Make arrangements for transportation, hotel accommodations, car rentals, tours, and recreation. Advise on weather conditions, restaurants, tourist attractions, and recreation.
What is an agent support? ›Agent Support Services means support or assistance provided by an individual to a customer through inbound or outbound telephone calls, chats, e-mails, text messages or social media activities.
How do you call a flight service? ›There is a little mystery as to the best way to access a flight service station while flying en-route. Flight Service stations are serviced a single phone number throughout the continental United States: 1-800- WX-BRIEF. Use this phone number to access any of the services that an FSS provides.
Where can airlines customer service number? ›| Language | Phone | Hours (CT) |
|---|---|---|
| English | 800-433-7300 | 24 hours |
| Spanish | 800-633-3711 | 24 hours |
| French | 800-756-8613 | 7 a.m. – 6 p.m. |
| Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
There is no fee, but there might be a difference in the ticket price. If your flight is disrupted, you can rebook for travel within the next thirty (30) days without paying any extra fees. If you need to rebook after thirty (30) days have passed, you will have to pay the difference in fares.
How many times can I rebook Cebu Pacific? ›Unlimited Rebooking of Flights
Those who wish to forego travel plans or book new flights can rebook their flights as many times as possible.
Booking a flight ticket by phone is an easy task and can be done within no time. You just need to be quick and clear while talking on a call to book your ticket. You can book a flight over the phone to enjoy the following benefits: You can get better and cheaper deals on flight tickets.
Can you book airline ticket over phone? ›Benefits of Booking flights by over the phone
If you are booking a flight by Airlines Phone Number, you get various benefits from the airline. Calling an airline directly to book a ticket provides you with: Discounted flight tickets with Cost-effective fares. Loyalty benefits and bonuses with additional advantages.
Where can airlines customer service number? ›
| Language | Phone | Hours (CT) |
|---|---|---|
| English | 800-433-7300 | 24 hours |
| Spanish | 800-633-3711 | 24 hours |
| French | 800-756-8613 | 7 a.m. – 6 p.m. |
| Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
Information on flight schedule changes is also available through our website, http://www.philippineairlines.com. You may likewise get in touch with our 24-Hour Reservations Hotline at (63-2) 855-8888 for flight updates.
Is it better to book a flight online or call? ›The best fares are always on the airline's own website. If you call, many airlines will assess a surcharge for phone booking. You may find discounted tickets elsewhere but they often will not allow you access to the airline's own customer service when bad weather interrupts your trip or something else goes wrong.
Is it better to book flights online or by phone? ›The Bottom Line: Buy Online
To get the cheapest plane ticket, always book online. Even if this means booking a ticket on your phone in the airport parking lot, you'll be better off. Airport ticket prices just aren't less expensive, as people seem to think.
Our conclusion is short: yes, you can book your flight tickets at the airport for some airlines; but, it will be significantly cheaper, easier and more convenient to book your flights online instead.
Is it cheaper to call the airport to book a flight? ›THE ANSWER
Yes, you can save money by buying an airline ticket at the airport. However, according to travel experts, this tip only applies to ultra-low-cost airlines that charge online booking fees.
Best phone number: 1-800-882-8880. If you've called the system before, AA will recognize your number and ask you directly what your call is about.
What is airline customer service? ›Airline customer service is about interacting with customers at any point in their journey and improving their overall in-airport and in-flight experience.
What is an airline customer service representative? ›This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.
Can I still rebook my flight in Cebu Pacific? ›Rebook your flight
You can modify your flight – adjusting dates and purchasing add-ons – up to 2 hours before departure through the ”Manage Booking” page. You're good to go after paying for the rebooking fees and fare difference.
How much does it cost to rebook a flight in Cebu Pacific? ›
There is no fee, but there might be a difference in the ticket price. If your flight is disrupted, you can rebook for travel within the next thirty (30) days without paying any extra fees. If you need to rebook after thirty (30) days have passed, you will have to pay the difference in fares.
How many times can I rebook Cebu Pacific? ›Unlimited Rebooking of Flights
Those who wish to forego travel plans or book new flights can rebook their flights as many times as possible.